Redeeming Your Air Canada Travel Voucher Guide

how to use air canada travel voucher

Welcome to our step-by-step guide on how to use your Air Canada travel voucher. If you’ve had a flight cancelled after March 1, 2020, you may have received an Air Canada Travel Voucher as compensation. This guide will provide you with all the necessary information and tips to make the most of your voucher.

The Air Canada Travel Voucher is a valuable benefit introduced on May 18, 2020, for customers like you who have been affected by flight cancellations. It offers flexibility and convenience as it can be used multiple times and is fully transferable. Plus, it never expires, giving you ample time to plan your future travels.

Using your Air Canada Travel Voucher is straightforward. You can use it to book flights on or flight and hotel packages to Mexico and the Caribbean on Additionally, you can redeem your voucher through travel agents or by contacting Air Canada Reservations or Air Canada Vacations’ Reservations department.

When booking on the Air Canada or Air Canada Vacations websites, simply apply your voucher under the ‘Payment Summary’ or ‘Payment Information’ sections, respectively. It’s worth noting that the voucher cannot be used on the Air Canada mobile app or for self-serve check-in options.

However, there are a few restrictions to keep in mind. The Air Canada Travel Voucher cannot be redeemed at airport locations or used for the purchase of Flight Passes, group travel, Air Canada Cargo, Maple Leaf Club membership fees, duty-free items, hotel bookings, car rentals, or travel insurance.

Before using your Air Canada Travel Voucher, we recommend reviewing the terms and conditions provided to ensure a smooth redemption process. By following our guide and best practices, you can maximize the benefits of your Air Canada Travel Voucher and plan your future travels with ease.

Types of Air Canada Vouchers and Their Usage

Air Canada offers various types of vouchers that customers can use to maximize their travel benefits. These vouchers include:

Voucher Type Usage
Air Canada Travel Vouchers Air Canada Travel Vouchers can be used for flight and hotel bookings. They are fully transferable and never expire.
Electronic Travel Vouchers Electronic Travel Vouchers are issued as emails and can be used for the base fare of new Air Canada tickets.
ACCredit ACCredit can be used for air travel and ancillary services offered by Air Canada, Air Canada Express, and Air Canada Rouge.
eCoupons eCoupons are special codes issued through emails that can be used for flight bookings.

Each voucher type has its own terms and conditions and redemption process. To make the most of these vouchers, it is important to familiarize yourself with the specific usage guidelines for each type.

Redeeming Air Canada Travel Vouchers and Electronic Travel Vouchers

Air Canada Travel Vouchers and Electronic Travel Vouchers can be easily redeemed online or through customer service. Simply follow the provided instructions when making your booking. For online redemption, look for the section where you can apply the voucher during the payment process. If you prefer to redeem your voucher through customer service, contact Air Canada’s dedicated team to assist you.

Redeeming ACCredit and eCoupons

ACCredit vouchers can be redeemed online, through customer service, or by contacting a travel agent. If you choose online redemption, look for the specific section dedicated to ACCredit during the booking process. For assistance, you can also reach out to Air Canada’s customer service or a travel agent to ensure a smooth redemption experience.

eCoupons, on the other hand, can be redeemed by calling customer service or through a travel agent. Make sure to provide the eCoupon code during the booking process to utilize its value.

Remember to review the terms and conditions of each voucher type before usage to avoid any potential issues or limitations.

With these various voucher options, Air Canada aims to provide flexibility and convenient ways for customers to redeem their travel credits. Stay tuned for the next section where we will explore best practices for utilizing your Air Canada Travel Voucher.


Redeeming an Air Canada Travel Voucher is a convenient way to utilize the value of cancelled flights. Whether you’re planning a future trip or looking to book a flight and hotel package to Mexico or the Caribbean, the voucher offers flexibility and savings.

Before using the voucher, it’s important to review the terms and conditions to understand any usage restrictions. Keep in mind that the voucher cannot be used for certain purchases such as Flight Passes, group travel, or travel insurance.

When it comes to redeeming your voucher, you have multiple options. You can easily redeem it online, over the phone, or by reaching out to a travel agent. It’s recommended to keep track of the voucher’s balance and expiration date to ensure you make the most of its value.

If you encounter any issues or need assistance during the redemption process, don’t hesitate to contact Air Canada customer service. Their team can provide troubleshooting guidance and support to ensure a smooth voucher redemption experience.

By following this Air Canada Travel Voucher guide and these tips, you can maximize the benefits of your voucher and plan your upcoming travel with confidence. Happy travels!